ibets Frequently Asked Questions

ibets accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• PRC ID
• Voter's ID
• Postal ID

Your ID must be valid (not expired), clearly photographed, and must match the name and date of birth you provided during registration. Blurry or cropped images will be rejected and you'll be asked to resubmit.

No. ibets strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name or different names — is a violation of ibets's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature or contact ibets support to recover your existing account.

Go to the ibets login page and click "Forgot Password". Enter the email address linked to your ibets account. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive in your inbox. Click the link, enter your new password, and confirm. For security, ibets password reset links expire after 30 minutes. If yours has expired, simply request a new one.

ibets accepts the following deposit methods for Filipino players:

• GCash — instant deposits, widely used across the Philippines
• Maya (PayMaya) — instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

ibets does not accept credit card deposits in compliance with Philippine gaming regulations. Cryptocurrency deposits are also not accepted.

The minimum deposit at ibets is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of ibets's AML compliance procedures.

GCash and Maya deposits are credited to your ibets account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours, though some transfers may take up to one business day depending on your bank. If your deposit hasn't appeared after 2 hours, contact ibets support with your transaction reference number and we'll investigate promptly.

Log in to your ibets account and go to the Cashier section. Select Withdraw, choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals. ibets only sends withdrawals to payment methods that match your verified account name.

• GCash / Maya: 1–3 hours for verified accounts (most are processed within the hour)
• Bank Transfer: 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays for bank transfers. GCash and Maya withdrawals are processed 24/7 including holidays.

The minimum withdrawal at ibets is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no withdrawal fee charged by ibets, though your bank or e-wallet provider may apply their own transfer fees. ibets recommends using GCash or Maya for the fastest, fee-free withdrawal experience.

ibets offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the ibets promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before the bonus funds can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on ibets for exact contribution rates.

ibets Casino offers a wide range of games including:

• Live Dealer Games: Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger
• Video Slots: Hundreds of titles from leading providers
• Bingo: Multiple bingo rooms with varying ticket prices and jackpots
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting available where legally permitted

The full game library is accessible from the ibets Casino page. New games are added regularly.

Yes. ibets is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete ibets game library, make deposits and withdrawals, and manage your account settings directly from your smartphone or tablet — no app download required. Simply visit ibets.club in your mobile browser for the full experience.

The minimum age to play at ibets is 21 years old, in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. ibets enforces this strictly through mandatory KYC identity verification. Any account found to belong to a person under 21 will be immediately closed and any deposited funds returned. "Gambling is addictive. Know when to stop."

To self-exclude, log in to your ibets account, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be immediately suspended. You can also contact ibets support via live chat to request self-exclusion — requests made through support are processed within 24 hours. Self-exclusion cannot be reversed during the active period. For more information, visit our Responsible Gaming page.

Go to Account Settings → Responsible Gaming in your ibets dashboard. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits that reduce your current allowance take effect immediately. Limits that increase your allowance require a 7-day cooling-off period before they apply — this is a deliberate safeguard to prevent impulsive decisions. ibets strongly encourages all players to set limits before they start playing.

ibets uses AES-256 encryption for data storage and TLS 1.3 for all data in transit, ensuring your personal and financial information is protected at all times. ibets does not sell or share your personal data with third parties for marketing purposes. All data handling practices are detailed in the ibets Privacy Policy. Two-factor authentication (2FA) is available and strongly recommended for all ibets accounts.

If you suspect your ibets account has been accessed without your authorisation, contact ibets support immediately via live chat. Our security team will temporarily lock your account while the situation is investigated. In the meantime, change your password from a secure device and check that your email account (used for ibets login) has not also been compromised. Never share your ibets login credentials with anyone, including people claiming to be ibets staff — ibets will never ask for your password.

ibets customer support is available 24 hours a day, 7 days a week via live chat on the ibets website. You can also reach us by email — our support address is listed in the footer of this page. ibets aims to respond to all email enquiries within 4 hours. For urgent matters such as account security issues or self-exclusion requests, live chat is the fastest option.

ibets support is available in English and Filipino (Tagalog). Our support agents are based in the Philippines and understand the local context — whether you're messaging from Manila, Cebu, Davao, or anywhere else in the archipelago. You're welcome to write to us in either language and we'll respond in kind.